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Cancellation / Refunds / Rescheduling

Cancellations/Refunds

  • All tickets are non-refundable.

  • If you must cancel, please contact us no later than 24 hours.​

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Rescheduling

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  • Rescheduled date must be within 30-days from original visit date.

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  •  Be sure to include your order number and the date/time you would like to reschedule to in the request. We will do our best to accommodate you

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For help or any questions, please call Visitor Services at 718.755.3450.

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